Operations overview
Live overview of your customer service work.
Companies—
Open tickets—
Installed products—
Warranty attention—
Recent service tickets
| Subject | Priority | Status | Created |
|---|
Companies
Customer profiles and contacts.
All companies
| Company | Contact | Phone | City |
|---|
Products & AMC
Installed products, warranties and maintenance contracts.
| Product / serial | Company | Warranty end | AMC end |
|---|
Service tickets
Track every customer service call from open to resolution.
| Ticket | Subject | Company | Priority | Status |
|---|
Sites & secure access
IP details, equipment location and encrypted access details.
Credentials are encrypted in the server database. Store only authorized access information.
| Site | Company | IP / hostname | Credentials |
|---|
Backup vault
Upload and retain dated customer backups.
| Backup date | System | Company | File | Size |
|---|